Cyberattack: The Maersk Global Supply Chain Meltdown

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Case

Reference no. W37044

Japanese language

Subject category: Strategy and General Management

Authors: David Wesley (D'Amore-McKim School of Business, Northeastern University); Luis Alfonso Dau (D'Amore-McKim School of Business, Northeastern University); Alexandra V. Roth (D'Amore-McKim School of Business, Northeastern University)

Published by: Ivey Publishing

Originally published in: 2019

Version: 2019-04-10

Length: 18 pages

Data source: Published sources

Topics: Corporate governance; Information technology; Crisis and change; Internet software; General management

Share a link: https://casecent.re/p/197383

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Abstract

This is a Japanese version. Issues: corporate governance, information technology, crisis and change, Internet software. In 2017, the new chairman of A P Møller-Maersk confronted one of the worst cyberattacks in history, which crippled the company's vast global shipping network that accounted for nearly 20 per cent of global container shipping. NotPetya was a particularly virulent strain of ransomware that, within seconds, destroyed Maersks's servers and personal computers around the world. Maersk's senior system administrators had warned the company that its network was vulnerable, but the necessary upgrades were never completed. How can the company recover from this devastating event? And how can it protect itself from cyberattacks in the future?