Product details

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Abstract

As Julie Jones drove into work early on Monday morning, April 4, 2017, she reflected upon the difficult decision that lay ahead in preparation for her team meeting later that day. She had been Manager of Accommodation Services (AS) for only a few short months and had taken on the role in the middle of a systems implementation project for the department. She did not know much about implementing a new software, but she knew that her decision of whether to proceed with the long-awaited AS system go live date of May 9, 2017, would have a major impact on her staff and the students at International Business and Technology Academy (IBTA) who relied upon their services.

Teaching and learning

This item is suitable for undergraduate courses.

Time period

The events covered by this case took place in 2017.

Geographical setting

Region:
Americas
Country:
Canada

About

Abstract

As Julie Jones drove into work early on Monday morning, April 4, 2017, she reflected upon the difficult decision that lay ahead in preparation for her team meeting later that day. She had been Manager of Accommodation Services (AS) for only a few short months and had taken on the role in the middle of a systems implementation project for the department. She did not know much about implementing a new software, but she knew that her decision of whether to proceed with the long-awaited AS system go live date of May 9, 2017, would have a major impact on her staff and the students at International Business and Technology Academy (IBTA) who relied upon their services.

Teaching and learning

This item is suitable for undergraduate courses.

Settings

Time period

The events covered by this case took place in 2017.

Geographical setting

Region:
Americas
Country:
Canada

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