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Abstract

This case study invites students to reflect on the advertising strategy of Back Market, France's and Europe's leading marketplace for refurbished electronic products. Back Market is a purpose-driven brand. As such, sustainable arguments played a significant role in Back Market's advertising strategy, and in the Branding campaigns that ran from 2019 to 2023. But conquering the US market, the company's number 1 priority, raises some important questions: what arguments should be put forward to consumers who seem less sensitive to sustainability-related messages? How can the company gain a foothold in the US without compromising its purpose? Students are invited to take on the new recruit role to the team led by Quentin Vangegucht, Back Market's Global Head of Brand, and help shape the new advertising strategy. To get there, students will have to analyze the expectations of the different segments targeted by the brand, in Europe and the United States, reflect on its positioning, and analyze the brand's past advertising campaigns.

Teaching and learning

This item is suitable for undergraduate, postgraduate and executive education courses.

Time period

The events covered by this case took place in 2019-2023.

Geographical setting

Region:
World/global
Countries:
France; United States

Featured company

Back Market
Employees:
501-1000
Type:
Privately held
Industry:
Marketplace

Featured protagonist

  • Quentin Vandegucht (male), Global Head of Brand

About

Abstract

This case study invites students to reflect on the advertising strategy of Back Market, France's and Europe's leading marketplace for refurbished electronic products. Back Market is a purpose-driven brand. As such, sustainable arguments played a significant role in Back Market's advertising strategy, and in the Branding campaigns that ran from 2019 to 2023. But conquering the US market, the company's number 1 priority, raises some important questions: what arguments should be put forward to consumers who seem less sensitive to sustainability-related messages? How can the company gain a foothold in the US without compromising its purpose? Students are invited to take on the new recruit role to the team led by Quentin Vangegucht, Back Market's Global Head of Brand, and help shape the new advertising strategy. To get there, students will have to analyze the expectations of the different segments targeted by the brand, in Europe and the United States, reflect on its positioning, and analyze the brand's past advertising campaigns.

Teaching and learning

This item is suitable for undergraduate, postgraduate and executive education courses.

Settings

Time period

The events covered by this case took place in 2019-2023.

Geographical setting

Region:
World/global
Countries:
France; United States

Featured company

Back Market
Employees:
501-1000
Type:
Privately held
Industry:
Marketplace

Featured protagonist

  • Quentin Vandegucht (male), Global Head of Brand

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