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The case titled 'Challenging the Sustainability of Higher Education Institutions: The Impact of Student Satisfaction' provides an account of the experiences of Payal, a student who is confronted with crucial choices amidst the intricate nature of tertiary education. Payal, who is enrolled in the integrated MBA program at St Stephen College, is confronted with institutional obstacles including declining admissions, faculty attrition, and placement difficulties. These concerns serve to emphasize more extensive systemic issues that exist within the institution, thereby underscoring the imperative for thorough reform and strategic intervention. Notwithstanding the advantages of small class sizes, Payal contends with emotions of confinement and restricted engagement with her peers. Perceived shortcomings in faculty stability and placement prospects have a detrimental impact on the brand value of the institution, thereby compounding its sustainability difficulties. In order to maintain viability amidst increasing competitive constraints in the higher education sector, St Stephen College is compelled to innovate and adjust to changing demands. Payal's choice to place emphasis on her future opportunities highlights the criticality for academic institutions to prioritize student fulfillment and scholastic distinction in order to secure enduring viability.