Nicholas Gray: The More Things Change... (A)

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Case

Reference no. UVA-OB-0773

Subject category: Human Resource Management / Organisational Behaviour

Authors: Gerry Yemen

Published by: Darden Business Publishing

Published in: 2003

Length: 10 pages

Topics: Management of change; Action planning; General management; Organizational behavior

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Abstract

This case highlights Nicholas Gray, a Norfolk Southern Railroad (NS) manager and his experience at implementing change. The (A) case begins with Gray identifying a change effort to build a better relationship with colleagues in other departments at NS. As the story unfolds, Gray''s management style and some challenges he faced take shape. See also the (B) case (UVA-OB-0774) and the (C) case (UVA-OB-0775).