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Case
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Reference no. UVA-OB-0773
Published by: Darden Business Publishing
Published in: 2003

Abstract

This case highlights Nicholas Gray, a Norfolk Southern Railroad (NS) manager and his experience at implementing change. The (A) case begins with Gray identifying a change effort to build a better relationship with colleagues in other departments at NS. As the story unfolds, Gray''s management style and some challenges he faced take shape. See also the (B) case (UVA-OB-0774) and the (C) case (UVA-OB-0775).

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Abstract

This case highlights Nicholas Gray, a Norfolk Southern Railroad (NS) manager and his experience at implementing change. The (A) case begins with Gray identifying a change effort to build a better relationship with colleagues in other departments at NS. As the story unfolds, Gray''s management style and some challenges he faced take shape. See also the (B) case (UVA-OB-0774) and the (C) case (UVA-OB-0775).

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