Subject category:
Strategy and General Management
Published by:
IBS Case Development Center
Length: 11 pages
Data source: Published sources
Topics:
Federal Express Corporation; Express delivery industry; Overnight delivery services; Logistics management; Just-in-time; Build-to-order; Frederick W Smith; Customers, operations and services master on-line system (COSMOS); Barcode; Hub-and-spoke system; Global operations control centre (GOC); Malcolm Baldrige National Quality Award in Services; Integrated logistics management; Fedex; FedEx super tracker
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https://casecent.re/p/20074
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Abstract
Frederick W Smith invented the express delivery industry by starting the Federal Express Corp (FedEx) in 1971. Since then, FedEx has transformed the business of global logistics by integrating information technology with logistics and reducing the costs and time involved considerably, for the transportation of raw materials and finished goods. This case highlights the innovative techniques and practices of FedEx, which has transformed the global express delivery industry.
About
Abstract
Frederick W Smith invented the express delivery industry by starting the Federal Express Corp (FedEx) in 1971. Since then, FedEx has transformed the business of global logistics by integrating information technology with logistics and reducing the costs and time involved considerably, for the transportation of raw materials and finished goods. This case highlights the innovative techniques and practices of FedEx, which has transformed the global express delivery industry.