Subject category:
Human Resource Management / Organisational Behaviour
Published by:
Lagos Business School
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Abstract
This technical note presents the causes and costs of conflict and argues for negotiation as a usually fruitful strategy for managing conflict. After pointing out the special difficulties of industrial conflict, the note outlines the main processes and key stages of conflict resolution and examines the main elements of a strategic approach to negotiation.
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Abstract
This technical note presents the causes and costs of conflict and argues for negotiation as a usually fruitful strategy for managing conflict. After pointing out the special difficulties of industrial conflict, the note outlines the main processes and key stages of conflict resolution and examines the main elements of a strategic approach to negotiation.