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Abstract

The case examines the human resources (HR) restructuring exercise undertaken by the leading US-based telecommunication company - Lucent Technologies (Lucent) - in the early 2000s. The case discusses briefly the evolution and growth of Lucent and examines the various problems the company faced at the turn of the 20th century. It comments on the restructuring measures Lucent took to resolve these problems, and discusses the reasons for the restructuring of the company''s HR organisation and practices. The case examines in detail the HR restructuring exercise at Lucent and the benefits reaped from it. This case is intended to help students: (1) understand how changing market dynamics can force a company to rethink its strategies in various functional areas; (2) understand the need for the HR restructuring exercise at Lucent; (3) examine the HR restructuring exercise implemented by Lucent to develop a global service delivery model, and to conduct employee downsizing in an efficient manner; (4) study the role of IT in reducing HR costs and enabling quicker decision making processes; and (5) appreciate the benefits that accrue to an organisation through the restructuring of HR. The case is targeted at MBA/PGDBA students and is intended to be part of the human resources management curriculum. The teaching note does not contain an analysis of the case.
Location:
Industry:
Size:
Large
Other setting(s):
1998-2004

About

Abstract

The case examines the human resources (HR) restructuring exercise undertaken by the leading US-based telecommunication company - Lucent Technologies (Lucent) - in the early 2000s. The case discusses briefly the evolution and growth of Lucent and examines the various problems the company faced at the turn of the 20th century. It comments on the restructuring measures Lucent took to resolve these problems, and discusses the reasons for the restructuring of the company''s HR organisation and practices. The case examines in detail the HR restructuring exercise at Lucent and the benefits reaped from it. This case is intended to help students: (1) understand how changing market dynamics can force a company to rethink its strategies in various functional areas; (2) understand the need for the HR restructuring exercise at Lucent; (3) examine the HR restructuring exercise implemented by Lucent to develop a global service delivery model, and to conduct employee downsizing in an efficient manner; (4) study the role of IT in reducing HR costs and enabling quicker decision making processes; and (5) appreciate the benefits that accrue to an organisation through the restructuring of HR. The case is targeted at MBA/PGDBA students and is intended to be part of the human resources management curriculum. The teaching note does not contain an analysis of the case.

Settings

Location:
Industry:
Size:
Large
Other setting(s):
1998-2004

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