Subject category:
Human Resource Management / Organisational Behaviour
Published by:
IBS Center for Management Research
Length: 19 pages
Data source: Published sources
Abstract
The case examines Marriott International''s (Marriott) various innovative human resources (HR) practices, which earned it the reputation of being ''the best place to work'' in the hospitality industry. It describes Marriott''s ''Spirit to Serve'' culture and the company''s HR philosophy which guided its various HR initiatives. The case gives an overview of the best practices employed by the company in the recruitment, selection, training and development of employees. It also details the employee retention strategies and grievance redressal system at Marriott. Finally, the case reviews the benefits reaped by the company because of its employee-friendly HR practices. This case is developed to help students: (1) understand the role of an organisational philosophy and culture in the development of human resource policies in a multinational organisation; (2) get insights into the HR best practices of a large global service organisation: (3) understand the role of employee development programmes for retaining employees and improving organisational productivity; and (4) appreciate the benefits that accrue to an organisation through the use of employee-friendly policies. The case is targeted at MBA/PGDBA students and is intended to be part of the human resource management/organisational behaviour curriculum.
About
Abstract
The case examines Marriott International''s (Marriott) various innovative human resources (HR) practices, which earned it the reputation of being ''the best place to work'' in the hospitality industry. It describes Marriott''s ''Spirit to Serve'' culture and the company''s HR philosophy which guided its various HR initiatives. The case gives an overview of the best practices employed by the company in the recruitment, selection, training and development of employees. It also details the employee retention strategies and grievance redressal system at Marriott. Finally, the case reviews the benefits reaped by the company because of its employee-friendly HR practices. This case is developed to help students: (1) understand the role of an organisational philosophy and culture in the development of human resource policies in a multinational organisation; (2) get insights into the HR best practices of a large global service organisation: (3) understand the role of employee development programmes for retaining employees and improving organisational productivity; and (4) appreciate the benefits that accrue to an organisation through the use of employee-friendly policies. The case is targeted at MBA/PGDBA students and is intended to be part of the human resource management/organisational behaviour curriculum.