Subject category:
Marketing
Published by:
IBS Case Development Center
Length: 11 pages
Data source: Published sources
Topics:
McDonald's; San Bernardino; Ray Kroc; Ronald McDonald; The QSCV (quality, service, cleanliness and value) credo; McDonald's advertising themes; McDonald's partner brands; Chicken McNuggets; Big Mac; Happy Meals; McPizza; Burger King's Whopper burger; Braille menu; Acquisitions; Fast-casual restaurants
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https://casecent.re/p/20346
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Abstract
McDonald''s revolutionised the American fast food industry by bringing in the discipline of production to one of the most mundane activities like making burgers. Believing in a simple credo of quality, service, cleanliness and value (QSCV), McDonald''s became a formidable brand, figuring almost always among the top 10 global brands. The case details how McDonald''s managed various aspects of its business to give it a brand identity characterised by the ''uniformity'' aspect. The case study enables discussion on the ability of McDonald''s to leverage its standardised operations to build a brand around it. A structured assignment ''504-072-4'' is available to accompany this case.
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Abstract
McDonald''s revolutionised the American fast food industry by bringing in the discipline of production to one of the most mundane activities like making burgers. Believing in a simple credo of quality, service, cleanliness and value (QSCV), McDonald''s became a formidable brand, figuring almost always among the top 10 global brands. The case details how McDonald''s managed various aspects of its business to give it a brand identity characterised by the ''uniformity'' aspect. The case study enables discussion on the ability of McDonald''s to leverage its standardised operations to build a brand around it. A structured assignment ''504-072-4'' is available to accompany this case.