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The case discusses the need for improving the operational efficiency of a bank to deliver better customer service. It examines the advantages and disadvantages of automating a bank''s services. It also studies the ways of reducing waiting time for customers through change in production and operations standards. It also throws light on the various work methods and behavioural dimensions of job design. The case also discusses the role of technology in improving the operational efficiency of a bank. The case is structured to enable students to: (1) understand the importance of the automation of processes in a bank; (2) understand the role of technology in providing faster and better customer service; (3) discuss the various work methods that can be applied in a bank; (4) understand how to make a capital investment decision; and (5) analyse the effectiveness of automation of operations. The case is intended for MBA/PGDBM level students as part of the operations management curriculum.