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Case
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Reference no. 9-725-S01
Spanish language
Published by: Harvard Business Publishing
Originally published in: 2022
Version: 3 January 2022
Length: 25 pages
Data source: Published sources

Abstract

This is a Spanish version. In 2022, Doug McMillon, president and CEO of Walmart, and his team looked back at a difficult but ultimately successful past year. The global pandemic had posed enormous challenges, but the company had weathered the storm successfully, raising same-store sales growth, long anemic, by 8%. The team was particularly proud of Walmart's performance in online sales. Walmart+, the company's USD98 membership program that offered free shipping, had attracted more than 15 million households. Investors remained skeptical, however. The company's share price remained flat. Would the post-pandemic era finally bring the hoped-for change? What were the most significant opportunities the company faced in its 60th year in business? Was it even possible to substantially grow Walmart's U.S. operations, a behemoth with more than 5,000 stores and over USD350 billion in sales? As McMillon and his team debated Walmart's capital allocation, they carefully considered three growth opportunities: a continued build-out of the company's e-commerce operations, an upscaling initiative, and a renewed effort to capture market share in urban markets. Would any of these strategic initiatives sway Wall Street?

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Abstract

This is a Spanish version. In 2022, Doug McMillon, president and CEO of Walmart, and his team looked back at a difficult but ultimately successful past year. The global pandemic had posed enormous challenges, but the company had weathered the storm successfully, raising same-store sales growth, long anemic, by 8%. The team was particularly proud of Walmart's performance in online sales. Walmart+, the company's USD98 membership program that offered free shipping, had attracted more than 15 million households. Investors remained skeptical, however. The company's share price remained flat. Would the post-pandemic era finally bring the hoped-for change? What were the most significant opportunities the company faced in its 60th year in business? Was it even possible to substantially grow Walmart's U.S. operations, a behemoth with more than 5,000 stores and over USD350 billion in sales? As McMillon and his team debated Walmart's capital allocation, they carefully considered three growth opportunities: a continued build-out of the company's e-commerce operations, an upscaling initiative, and a renewed effort to capture market share in urban markets. Would any of these strategic initiatives sway Wall Street?

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