Product details

France based Carrefour (the second largest retailer in the world) is believed to be the most global retailer with its operations spread out all over the world. Managing a global supply chain is a very difficult and complex task. The case examines the supply chain management practices of Carrefour and describes how it managed its supply chain including procurement, logistics and warehouse management, globally. It explains how the company customised its supply chain operations according to the countries in which it operated. The case also discusses the use of information technology by Carrefour to enhance its supply chain efficiency. This case is structured to enable students to: (1) understand the global supply chain management practices of a leading retail company; (2) recognise the need for customising a company''s supply chain operations according to the various countries in which it operates; (3) study the importance of an efficient procurement, logistics and warehouse management system in maximising reach, cost and waste reduction and value creation for a company and it supply chain partners; (4) realise the importance of information technology tools in leveraging supply chain efficiency of a retailer; and (6) appreciate the benefits that accrue to a retailing company due to the use of an efficient global supply chain management system. The case is targeted at MBA/PGDBA students and is to be included as part of the production and operations management curriculum. The teaching note does not contain an analysis of the case.