Subject category:
Production and Operations Management
Published by:
Asian Business Case Centre
Version: 5 April 2004
Length: 15 pages
Data source: Field research
Abstract
In late 2000, Mr Pitt Kuan Wah, Director of the National Archives of Singapore (NAS), was in the position to implement an organisation-wide quality assurance system. His task was to assess and compare the following options: Singapore Quality Award for Business Excellence (SQA), ISO 9000, Six Sigma, to create in-house guidelines, and to select the most appropriate system to implement within the NAS.
Location:
Industry:
Size:
Small
Other setting(s):
2000
Subject category:
Production and Operations Management
Published by:
Asian Business Case Centre
Version: 5 April 2004
Length: 7 pages
Data source: Field research
About
Abstract
In late 2000, Mr Pitt Kuan Wah, Director of the National Archives of Singapore (NAS), was in the position to implement an organisation-wide quality assurance system. His task was to assess and compare the following options: Singapore Quality Award for Business Excellence (SQA), ISO 9000, Six Sigma, to create in-house guidelines, and to select the most appropriate system to implement within the NAS.
Settings
Location:
Industry:
Size:
Small
Other setting(s):
2000
Related
Subject category:
Production and Operations Management
Published by:
Asian Business Case Centre
Version: 5 April 2004
Length: 7 pages
Data source: Field research