Manfield Coatings Co Ltd: Quality Management as the Winning Formula

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Case

Reference no. 604-055-1

Subject category: Production and Operations Management

Authors: Simon SK Lam (HKU Business School, The University of Hong Kong); Andrew Lee (HKU Business School, The University of Hong Kong)

Published by: Asia Case Research Centre, The University of Hong Kong

Originally published in: 2004

Version: 12 January 2004

Length: 7 pages

Data source: Published sources

Topics: Production and operation management

Share a link: https://casecent.re/p/20483

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Abstract

This case is part of the Trade and Industry Department SME case series funded by the Hong Kong Special Administrative Region Trade and Industry Department SME Development Fund. Founded by Mr Yuen Shu-Wah in 1982, Manfield Coatings Company Limited (Manfield) was a niche player producing customised industrial coatings for various industrial products. A quality management system was first implemented at Manfield in 1996. By 1997, Manfield was certified for ISO 9001:1994. In the following years, Yuen continually pitched the Company against audits and examinations through award applications, and Manfield continued to receive quality awards or certificates.