Subject category:
Entrepreneurship
Published by:
IBS Center for Management Research
Length: 11 pages
Data source: Published sources
Topics:
Mumbai's Dabbawalas; Australian Broadcasting Corporation; Lunch delivery system of Dabbawalas; Six-sigma; Forbes Global; McDonald's; Mahadeo Havaji Bacche; Nutan Mumbai Tiffin Box Suppliers' Charity Trust; 'Mukadams'; Governing Council; Coding system of Dabbawalas; Railway network in Mumbai; Fast food chains; Organisational structure of Dabbawalas; Dabbawalas' operations
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Abstract
The Dabbawalas who provide a lunch delivery service in Mumbai have been in the business for over 100 years. In 1998, Forbes Global magazine conducted an analysis and gave them a Six Sigma rating of efficiency. The case examines how the Dabbawalas operate. It describes their delivery process and coding system and how they work as one team to achieve a common goal. The case also explores the future of the Dabbawalas' service in light of the changing environment.
Teaching and learning
This item is suitable for postgraduate courses.
Subject category:
Entrepreneurship
Published by:
IBS Center for Management Research
Length: 6 pages
Data source: Published sources
About
Abstract
The Dabbawalas who provide a lunch delivery service in Mumbai have been in the business for over 100 years. In 1998, Forbes Global magazine conducted an analysis and gave them a Six Sigma rating of efficiency. The case examines how the Dabbawalas operate. It describes their delivery process and coding system and how they work as one team to achieve a common goal. The case also explores the future of the Dabbawalas' service in light of the changing environment.
Teaching and learning
This item is suitable for postgraduate courses.Settings
Related
Subject category:
Entrepreneurship
Published by:
IBS Center for Management Research
Length: 6 pages
Data source: Published sources