Subject category:
Entrepreneurship
Published by:
Cranfield School of Management
Length: 5 pages
Data source: Field research
Abstract
This is the second of a four-case series (804-065-1 to 804-068-1). Steve Jolliffe and his twin brother David started a 'mystery shopping' market research company in 1987, with zero financial resources, advising major UK retailers of their shop 'performance'. By 1993 they had achieved a £3 million turnover, with a 10% net profit margin, with most UK retail and financial blue chip companies as clients (Case A). The business was sold three years later for £6 million to NOP, the UK market research leader (Case B). There is a video '804-065-3' and a video on CD-ROM '804-067-3' available to accompany this case series.
Location:
Industry:
Size:
BEM GBP5 million turnover, Top Golf GBP1.5 million turnover
Other setting(s):
1986-2003
About
Abstract
This is the second of a four-case series (804-065-1 to 804-068-1). Steve Jolliffe and his twin brother David started a 'mystery shopping' market research company in 1987, with zero financial resources, advising major UK retailers of their shop 'performance'. By 1993 they had achieved a £3 million turnover, with a 10% net profit margin, with most UK retail and financial blue chip companies as clients (Case A). The business was sold three years later for £6 million to NOP, the UK market research leader (Case B). There is a video '804-065-3' and a video on CD-ROM '804-067-3' available to accompany this case series.
Settings
Location:
Industry:
Size:
BEM GBP5 million turnover, Top Golf GBP1.5 million turnover
Other setting(s):
1986-2003





