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The case discusses the Michigan.gov portal, an e-government initiative of the state government of Michigan in the US. Launched in July 2001, the portal has won several awards and recognitions for its visionary use of information technology. Michigan.gov provided one-stop, quick and convenient access to a range of information and services of several state government departments to the citizens and businesses of Michigan. The case examines the reasons for the launch of the portal, the implementation of the portal project, the role of leadership and the services offered. The case also details the challenges confronted and the way they were overcome when the portal project was being implemented. The case then examines the benefits of the portal to the citizens, government and private organisations, and the areas where it needs to overcome certain weaknesses. This case is structured to help students to: (1) understand the need for creating a state-wide integrated e-government portal, and its efficacy in serving citizens and businesses; (2) understand the procedure to be followed in implementing an e-government portal project; (3) understand the role of leadership and a dedicated taskforce/team for the success of an e-government portal project; (4) explore the ways in which IT can benefit individuals, businesses and state; (5) identify the challenges posed while implementing a state-wide e-government portal project and how to overcome them; and (6) examine and analyse the services offered by the Michigan.gov portal and their benefits. The case is aimed at MBA/PGDBA students, and is intended to be part of the knowledge, information and communication systems management curriculum. The teaching note does not contain an analysis of the case.