Subject category:
Knowledge, Information and Communication Systems Management
Published by:
Cambridge Judge Business School, University of Cambridge
Length: 5 pages
Data source: Published sources
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Abstract
This is the second of a three-case series (904-047-1 to 904-049-1). The case examines the implementation of electronic data interchange-based inter-organisational systems (IOS) across the London Insurance Market. The IOS strategy to streamline business processes across this market is linked to the development of business strategy taken by leaders in developing joint market initiatives to strengthen London as a premier international centre of insurance. A range of different EDI services are implemented to address claims, reinsurance, accounting, and placing processes. While some initial success is achieved, electronic placing support adoption to support placing has been very low. A number of challenges exist. First, the case highlights issues of trust and power between a dominant global broker and the London Market. It also emphasises key management of change issues concerning the role of the electronic placing support (EPS) systems and its expected impact on broker and underwriter work. The case concludes raising the difficult question as to how the EPS implementation team should proceed to achieve critical mass adoption.
Subject category:
Knowledge, Information and Communication Systems Management
Published by:
Cambridge Judge Business School, University of Cambridge
Length: 12 pages
Data source: Published sources
Subject category:
Knowledge, Information and Communication Systems Management
Published by:
Cambridge Judge Business School, University of Cambridge
Length: 14 pages
Data source: Published sources
Subject category:
Knowledge, Information and Communication Systems Management
Published by:
Cambridge Judge Business School, University of Cambridge
Length: 2 pages
Data source: Published sources
About
Abstract
This is the second of a three-case series (904-047-1 to 904-049-1). The case examines the implementation of electronic data interchange-based inter-organisational systems (IOS) across the London Insurance Market. The IOS strategy to streamline business processes across this market is linked to the development of business strategy taken by leaders in developing joint market initiatives to strengthen London as a premier international centre of insurance. A range of different EDI services are implemented to address claims, reinsurance, accounting, and placing processes. While some initial success is achieved, electronic placing support adoption to support placing has been very low. A number of challenges exist. First, the case highlights issues of trust and power between a dominant global broker and the London Market. It also emphasises key management of change issues concerning the role of the electronic placing support (EPS) systems and its expected impact on broker and underwriter work. The case concludes raising the difficult question as to how the EPS implementation team should proceed to achieve critical mass adoption.
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Subject category:
Knowledge, Information and Communication Systems Management
Published by:
Cambridge Judge Business School, University of Cambridge
Length: 12 pages
Data source: Published sources
Subject category:
Knowledge, Information and Communication Systems Management
Published by:
Cambridge Judge Business School, University of Cambridge
Length: 14 pages
Data source: Published sources
Subject category:
Knowledge, Information and Communication Systems Management
Published by:
Cambridge Judge Business School, University of Cambridge
Length: 2 pages
Data source: Published sources