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The case focuses on the challenges faced by property claims adjusters when investigating special types of property claims. The determination of the causes of losses is examined in this case. Further, the issues that arise when valuing the merchandise are explored. In addition, the case discusses the mode of investigation necessary for identifying the moral hazard. The case is structured to enable students to: (1) understand the challenges in investigating special types of property claims; (2) understand how to determine the cause of loss and amount of loss; (3) discuss the duties of an insured following a loss; (4) understand the various difficulties faced by a property claims adjuster when verifying the loss (caused by theft); and (5) understand the investigation process conducted by a property claims adjuster to disprove suspicious theft claims. The case is intended for MBA/PGDBM level students as part of the insurance operations curriculum.