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The case discusses the problems associated with assessing the amount of loss and settling the claim when the property is damaged due to perils like loss to property due to water leakage. In addition, the case examines the problems that claims adjusters face when the terms of the policy allow repair or replacement of the property for settling the claim. The case also throws light on the conflicts that generally arise between the claims adjusters and the policyholders. The concerns of the insured and the priorities of the claims adjusters following a loss to the property of the policyholder are also discussed in the case. The case is structured to enable students to: (1) understand the difficulties faced by claims adjusters when dealing with a loss to property caused by leaking or broken water pipes; (2) discuss the various problems associated with settling a claim for loss to property caused by water; (3) be aware of the conflicts that could arise between the policyholder and the claims adjuster when settling a claim; (4) understand the significance of policy terms and conditions in claims settlement process; and (5) assess the problems that could arise when the claim is settled by repairing or replacing the property. The case is intended for MBA/PGDBM level students as part of the insurance operations curriculum.