Product details

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Authors: Charles A Rarick (Barry University)
Published in: 2003
Length: 8 pages
Data source: Published sources

Abstract

This case profiles the difficulties experienced by an American expatriate operating a luxury hotel in Russia. The American general manager is confronted with problems of employee motivation, poor customer service, corruption, and the possible loss of the hotel to its Russian partner.
Location:
Industry:
Size:
90 employees
Other setting(s):
1998

About

Abstract

This case profiles the difficulties experienced by an American expatriate operating a luxury hotel in Russia. The American general manager is confronted with problems of employee motivation, poor customer service, corruption, and the possible loss of the hotel to its Russian partner.

Settings

Location:
Industry:
Size:
90 employees
Other setting(s):
1998

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