Product details

The case focuses on the challenges facing the human resource (HR) department in the growing insurance industry in India. Problems caused by the lack of skilled personnel and the increasing demand for skilled employees are also discussed in the case. In addition, challenges regarding the recruitment and retention of employees are examined. The case throws light on various measures taken by HR departments in insurance organisations to improve the work environment and the productivity of employees. The case is structured to enable students to: (1) understand the growing need for an HR framework for dealing with problems specific to insurance organisations; (2) analyse the availability of skilled personnel in India; (3) discuss the problems associated with recruiting and retaining employees; and (4) be aware of measures for improving the work environment and the productivity of employees. The case is aimed at MBA/PGDBA students, and is intended to be part of the management of insurance companies or human resources management curriculum.