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Compact case
Authors: HK Singhal; C Sridevi
Published by: IBS Center for Management Research
Published in: 2003
Length: 3 pages
Data source: Published sources

Abstract

The case focuses on the need for conveying the objectives of a Total Quality Management (TQM) programme to employees to ensure its success. It discusses various reasons for employee resistance to change and throws light on the conflict that arises between employees and the organisation when employees are not convinced of the objectives of the TQM programme. The case examines the way in which change can be managed effectively and also discusses the role of a leader in the successful implementation of TQM.

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This item is suitable for postgraduate courses.
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Abstract

The case focuses on the need for conveying the objectives of a Total Quality Management (TQM) programme to employees to ensure its success. It discusses various reasons for employee resistance to change and throws light on the conflict that arises between employees and the organisation when employees are not convinced of the objectives of the TQM programme. The case examines the way in which change can be managed effectively and also discusses the role of a leader in the successful implementation of TQM.

Teaching and learning

This item is suitable for postgraduate courses.

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Industry:

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