Employee Involvement and Total Quality Management in Insurance Companies

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Compact case

Case

Reference no. 403-018-1

Subject category: Human Resource Management / Organisational Behaviour

Authors: HK Singhal (IBS Center for Management Research); C Sridevi (IBS Center for Management Research)

Published by: IBS Center for Management Research

Published in: 2003

Length: 3 pages

Data source: Published sources

Topics: Process improvement; Total Quality Management; Change programme; Resistance to change; Managing change

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Abstract

The case focuses on the need for conveying the objectives of a Total Quality Management (TQM) programme to employees to ensure its success. It discusses various reasons for employee resistance to change and throws light on the conflict that arises between employees and the organisation when employees are not convinced of the objectives of the TQM programme. The case examines the way in which change can be managed effectively and also discusses the role of a leader in the successful implementation of TQM.