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The case examines FedEx Corporation''s various innovative human resources (HR) practices, which earned it the reputation of being one of the most employee-friendly companies in the world. The case gives an overview of the best practices employed by the company in the recruitment, selection, training and development of employees. It also details the performance appraisal system and employee retention strategies of FedEx. Finally, the case reviews the benefits reaped by the company because of its employee-friendly HR practices. This case is developed to help students: (1) understand the role of an organisational philosophy in the development of human resource policies in a multinational organisation; (2) get insights into the HR best practices of a large global service organisation; (3) understand the role of employee development programmes for retaining employees and improving organisational productivity; and (4) appreciate the benefits that accrue to an organisation through the use of employee-friendly policies. The case is targeted at MBA/PGDBA students and is intended to be part of the human resource management and organisational behaviour curriculum. The teaching note does not contain an analysis of the case.