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Authors: Ciaran Doyle (Avaya Inc - Ireland); Graham Dwyer (Irish Management Institute (IMI))
Originally published in: 2002
Revision date: 21-Jul-2017
Length: 24 pages
Data source: Field research

Abstract

This case study describes and explains the strategic change process at an Irish medium sized enterprise. In this way it highlights the role of the external environment in driving strategic change at the level of the firm. The analysis generates insights as to how the European Foundation for Quality Management Model can be mobilised as a vehicle for driving organisational change in medium sized enterprises. Furthermore, the analysis highlights some useful insight into the ancillary role which teamwork can play in delivering change. The change is examined over a ten- year period to capture the adaptation and learning which has taken place at the facility. Such adaptation and learning has resulted in the organisation being recognised as a best practice organisation in Ireland (Irish Business Excellence Award Winner in November 1998) and in Europe (European Quality Award Prize Winners in September 2000).
Industry:
Size:
210 employees
Other setting(s):
November 1998 to September 2000

About

Abstract

This case study describes and explains the strategic change process at an Irish medium sized enterprise. In this way it highlights the role of the external environment in driving strategic change at the level of the firm. The analysis generates insights as to how the European Foundation for Quality Management Model can be mobilised as a vehicle for driving organisational change in medium sized enterprises. Furthermore, the analysis highlights some useful insight into the ancillary role which teamwork can play in delivering change. The change is examined over a ten- year period to capture the adaptation and learning which has taken place at the facility. Such adaptation and learning has resulted in the organisation being recognised as a best practice organisation in Ireland (Irish Business Excellence Award Winner in November 1998) and in Europe (European Quality Award Prize Winners in September 2000).

Settings

Industry:
Size:
210 employees
Other setting(s):
November 1998 to September 2000

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