Product details

Blissfield Manufacturing Company (BMC) is a small firm located in the Midwest. It produces a variety of heat transfer parts primarily for automotive and off-road applications. The company faces problems at two levels. The company has increased competition, especially on lead-time for customer orders (four weeks for competitors and eight weeks for BMC). The company cannot match the lead-time of competitors because of problems in order processing and manufacturing that can be addressed by the application of lean manufacturing. It has another set of problems that impact profitability, which are not addressed significantly by implementing lean manufacturing. It is difficult for top management to take effective action to improve profitability because it is difficult to build consensus on the source of the problems. The performance measurement system assesses the wrong variables. There are a number of elements that need to be addressed as the measurement system is discussed and rebuilt.