Product details

The case examines the initiatives taken by the General Electric Company (GE), one of the world''s largest diversified companies to implement the Six Sigma quality tool in the 1990s. The case discusses in detail the concept of Six Sigma, its implementation procedure and its benefits. It also explores the implementation procedure at GE and the benefits reaped by the company on account of adopting Six Sigma. The case is so structured as to enable students to: (1) understand the concept and importance of Six Sigma; (2) identify the circumstances leading to the adoption of the Six Sigma initiative at GE; (3) study the approach, methodology, process involved in the implementation of Six Sigma in a diversified company; and (4) explore the benefits reaped by GE from the Six Sigma initiative and its contribution to the company''s sustained superior financial performance and competitive advantage. The case is aimed at MBA/PGDBA students, and is intended to be a part of the production and operations management curriculum.