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Case
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Reference no. 902-009-1
Subject category: Knowledge, Information and Communication Systems Management
Authors: Vivek Gupta (IBS Center for Management Research)
Published by: IBS Center for Management Research
Published in: 2002
Length: 11 pages
Data source: Published sources
Topics: Supply chain; Demand chain; Value chain; Customer service; IT architecture; Web infrastructure; Information technology (IT); Customer support; Direct model; Build to customer order; Dell Computers; Electronic supply chain management
Share a link: https://casecent.re/p/21783
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Abstract

The case discusses how Dell Computers (DELL) manages its supply and demand chain through its website Dell.com. The information technology architecture and the technology used by Dell.com has been explained. The case also discusses in detail about the benefits reaped by DELL and its customers and suppliers due to the company''s effective e-supply chain management practices. The case is designed to help students develop a general understanding of the following: (1) the need for the development of an e-commerce-enabled website; (2) how an e-commerce-enabled website can help in managing the supply and demand chain; (3) the architecture and technology used by an e-commerce-enabled website; and (4) the benefits reaped by a company and its stakeholders by managing the e-supply chain effectively. The case is intended for MBA/PGDBM level students as part of the knowledge, information and communication systems management curriculum.
Location:
US
Industry:
Hardware
Size:
Large
Other setting(s):
1992-2001
Teaching note
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Reference no. 902-009-8
Subject category: Knowledge, Information and Communication Systems Management
Authors: Vivek Gupta (IBS Center for Management Research)
Published by: IBS Center for Management Research
Published in: 2002
Length: 5 pages
View full details

About

Abstract

The case discusses how Dell Computers (DELL) manages its supply and demand chain through its website Dell.com. The information technology architecture and the technology used by Dell.com has been explained. The case also discusses in detail about the benefits reaped by DELL and its customers and suppliers due to the company''s effective e-supply chain management practices. The case is designed to help students develop a general understanding of the following: (1) the need for the development of an e-commerce-enabled website; (2) how an e-commerce-enabled website can help in managing the supply and demand chain; (3) the architecture and technology used by an e-commerce-enabled website; and (4) the benefits reaped by a company and its stakeholders by managing the e-supply chain effectively. The case is intended for MBA/PGDBM level students as part of the knowledge, information and communication systems management curriculum.

Settings

Location:
US
Industry:
Hardware
Size:
Large
Other setting(s):
1992-2001

Related

Teaching note
-
Reference no. 902-009-8
Subject category: Knowledge, Information and Communication Systems Management
Authors: Vivek Gupta (IBS Center for Management Research)
Published by: IBS Center for Management Research
Published in: 2002
Length: 5 pages
View full details