Subject category:
Knowledge, Information and Communication Systems Management
Published by:
Asia Case Research Centre, The University of Hong Kong
Length: 15 pages
Data source: Field research
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https://casecent.re/p/21793
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Abstract
In May 2002, Stephen Langley - CIO Asia Pacific, PwC Consulting - and his counterparts in the US and Europe were engaged in pressing issues pertaining to the separation of the fabric of the KnowledgeCurve, the lifeline of the firm, in preparation for a spin-off scheduled for early-August. The KnowledgeCurve was an Intranet system that supported the daily business activities of the entire firm. With the emergence of newer technologies and Internet-based applications, it seemed illogical to duplicate the legacy infrastructure upon which the KnowledgeCurve had been built. Furthermore, consulting staff were constantly pushing for newer functionalities that would, for example, allow them to access and retrieve information not only from PwC''s knowledge base, but also from the wealth of external information service providers. In response to these changes and emerging demands, PwC Consulting started working on a portal, to be launched in Q4 2002, that would encompass the Intranet as it existed at the time. The migration from the legacy infrastructure was posing a few technological challenges. Should it adopt a full portal integration approach, buy in middleware to enable the integration of certain applications, or simply link the existing KnowledgeCurve to the portal to provide data access? Other issues arising from the spin-off that needed to be resolved included ownership of intellectual property rights.
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Abstract
In May 2002, Stephen Langley - CIO Asia Pacific, PwC Consulting - and his counterparts in the US and Europe were engaged in pressing issues pertaining to the separation of the fabric of the KnowledgeCurve, the lifeline of the firm, in preparation for a spin-off scheduled for early-August. The KnowledgeCurve was an Intranet system that supported the daily business activities of the entire firm. With the emergence of newer technologies and Internet-based applications, it seemed illogical to duplicate the legacy infrastructure upon which the KnowledgeCurve had been built. Furthermore, consulting staff were constantly pushing for newer functionalities that would, for example, allow them to access and retrieve information not only from PwC''s knowledge base, but also from the wealth of external information service providers. In response to these changes and emerging demands, PwC Consulting started working on a portal, to be launched in Q4 2002, that would encompass the Intranet as it existed at the time. The migration from the legacy infrastructure was posing a few technological challenges. Should it adopt a full portal integration approach, buy in middleware to enable the integration of certain applications, or simply link the existing KnowledgeCurve to the portal to provide data access? Other issues arising from the spin-off that needed to be resolved included ownership of intellectual property rights.