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On a rainy January morning, Gila Diefenthal, the former team leader of the Knowledge Management initiative at TelcoCorp took a break from preparing power point slides for the next meeting with her former team members, and affectionately watched her little daughter, Anna Maria. Looking at Anna Maria sleeping peacefully in her cradle, it struck Gila that there were interesting analogies between raising a child and implementing and sustaining knowledge management in the business unit of a company. Both processes were essentially preoccupied with giving birth to, promoting and nurturing a ''baby'' - often in environments that were not conducive to the development of a child. Interestingly, Gila thought, while everyone wanted to caress babies, few were eager to change the nappies. Indeed, there is usually no shortage of dirty babies'' nappies. Somehow this again rang a bell and led Gila to reflect on the lessons she and her team members had learned in the course of the last two and a half years. What had happened?