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Case
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Reference no. 301-164-1
Published in: 2001
Length: 17 pages
Data source: Field research

Abstract

This case describes the changes that have taken place over the period 1983-1998 in a small UK engineering firm. The case illustrates that a company producing what might be considered almost a commodity item - steel boxes - can, through its leadership, architecture and external relationships move to being one of the most profitable companies in its field. The case details chronologically with the moves that have taken place to improve efficiency and effectiveness: the introduction of team working, the empowerment of shopfloor employees, the development of relationships with both customers and suppliers, and the use of outsourcing.
Location:
Industry:
Size:
40 employees, GBP3 million turnover

About

Abstract

This case describes the changes that have taken place over the period 1983-1998 in a small UK engineering firm. The case illustrates that a company producing what might be considered almost a commodity item - steel boxes - can, through its leadership, architecture and external relationships move to being one of the most profitable companies in its field. The case details chronologically with the moves that have taken place to improve efficiency and effectiveness: the introduction of team working, the empowerment of shopfloor employees, the development of relationships with both customers and suppliers, and the use of outsourcing.

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Location:
Industry:
Size:
40 employees, GBP3 million turnover

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