Integral Consulting - The Case Centre

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Case

Reference no. BAB009

Subject category: Human Resource Management / Organisational Behaviour

Authors: Patricia J Guinan; Valerie Mulhern; David S Wylie

Published by: Babson College

Originally published in: 1997

Version: 20 September 1999

Length: 14 pages

Data source: Field research

Topics: Coaching; Communication in organisations; Consulting firms; Groupware; Information technology (IT); Intellectual capital; Knowledge management; Technological change

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Abstract

The new knowledge management system at Integral Consulting seemed to represent a solution that would allow the firm to leverage its resources. Installing it and getting people to use it, however, were two different issues. The case explores how employees should be encouraged and rewarded for using this system. The case is most appropriate for graduate and executive classes in technological innovations. Knowledge management cuts across several disciplines: (1) strategy; (2) IT; and (3) organisational behaviour.

Location:

USA

Industry:

Consulting