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Case
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Reference no. 598-016-1
Subject category: Marketing
Originally published in: 1998
Version: Dec 2001
Length: 9 pages
Data source: Published sources

Abstract

The case is concerned with Singapore''s Raffles Hotel and the hotel management group responsible for its redevelopment. It summarises the history of the hotel and its changing fortunes, noting how Raffles was facing an uncertain future by the late 1980s. The decision to close, undertake extensive restoration and re-open in response to these difficulties is outlined. The founding of a hotel management group to oversee the project is explained and its subsequent growth and involvement in other ventures is described. The material is suitable for students on undergraduate tourism and hospitality courses, offering an insight into hotel management in general and the operation of heritage hotels in particular. The case is intended to be used in seminars as a basis for class discussion.
Location:
Industry:
Size:
800 staff
Other setting(s):
Late-1980s to mid-1990s

About

Abstract

The case is concerned with Singapore''s Raffles Hotel and the hotel management group responsible for its redevelopment. It summarises the history of the hotel and its changing fortunes, noting how Raffles was facing an uncertain future by the late 1980s. The decision to close, undertake extensive restoration and re-open in response to these difficulties is outlined. The founding of a hotel management group to oversee the project is explained and its subsequent growth and involvement in other ventures is described. The material is suitable for students on undergraduate tourism and hospitality courses, offering an insight into hotel management in general and the operation of heritage hotels in particular. The case is intended to be used in seminars as a basis for class discussion.

Settings

Location:
Industry:
Size:
800 staff
Other setting(s):
Late-1980s to mid-1990s

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