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Case
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Reference no. 497-002-1
Authors: - BAMM Ltd (British Association of Medical Managers)
Published in: 1997

Abstract

The case study focuses on the path of a patient through the National Health Service. The patient experiences a catalogue of errors. The errors that arise throughout the case highlight how lack of good management and communication can result in poor decision making which then leads to disastrous consequences for the overall organisation. The teaching note that guides students through a series of discussions about the problems and helps them to think about the competencies needed by doctors in managerial roles.
Location:
Size:
GBP70 million
Other setting(s):
1994

About

Abstract

The case study focuses on the path of a patient through the National Health Service. The patient experiences a catalogue of errors. The errors that arise throughout the case highlight how lack of good management and communication can result in poor decision making which then leads to disastrous consequences for the overall organisation. The teaching note that guides students through a series of discussions about the problems and helps them to think about the competencies needed by doctors in managerial roles.

Settings

Location:
Size:
GBP70 million
Other setting(s):
1994

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