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Authors: Andrew D Brown
Published by: Cambridge Judge Business School, University of Cambridge
Published in: 1997

Abstract

This is part of a case series. It examines some of the implementation issues that accompanied the introduction of a new, expensive, and highly sophisticated IT system (called a HISS) in an NHS hospital. The events related in the cases took place over the period 1989-1996. The data for the cases were collected by a single researcher (the author) over a period of several years. During this period a total of 27 formal recorded interviews were conducted, dozens of informal conversations held, and a mass of documentation collected. Case 2 starts more or less where Case 1 finishes, but focuses on a single HISS pilot (haematology). This allows us to examine micro-implementation processes in much greater detail. Furthermore, rather than tell a standard all-embracing narrative, the case consists of three separate accounts of the implementation. These accounts correspond to those given by three of the major interest groups; the haematology ward, the haematology laboratory, and the implementation team. This mode of representation was selected in order to capture the different views, objectives and understandings of each group. Students should thus be able to more clearly identify different interests, account for problems, and offer explanations for outcomes. The same sort of issues identified in Case 1 can now be revisited, but at a different level of analysis.
Location:
Size:
3,000 person hospital
Other setting(s):
1989-1996

About

Abstract

This is part of a case series. It examines some of the implementation issues that accompanied the introduction of a new, expensive, and highly sophisticated IT system (called a HISS) in an NHS hospital. The events related in the cases took place over the period 1989-1996. The data for the cases were collected by a single researcher (the author) over a period of several years. During this period a total of 27 formal recorded interviews were conducted, dozens of informal conversations held, and a mass of documentation collected. Case 2 starts more or less where Case 1 finishes, but focuses on a single HISS pilot (haematology). This allows us to examine micro-implementation processes in much greater detail. Furthermore, rather than tell a standard all-embracing narrative, the case consists of three separate accounts of the implementation. These accounts correspond to those given by three of the major interest groups; the haematology ward, the haematology laboratory, and the implementation team. This mode of representation was selected in order to capture the different views, objectives and understandings of each group. Students should thus be able to more clearly identify different interests, account for problems, and offer explanations for outcomes. The same sort of issues identified in Case 1 can now be revisited, but at a different level of analysis.

Settings

Location:
Size:
3,000 person hospital
Other setting(s):
1989-1996

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