Product details

This is part of a case series. It examines some of the implementation issues that accompanied the introduction of a new, expensive, and highly sophisticated IT system (called a HISS) in an NHS hospital. The events related in the cases took place over the period 1989-1996. The data for the cases were collected by a single researcher (the author) over a period of several years. During this period a total of 27 formal recorded interviews were conducted, dozens of informal conversations held, and a mass of documentation collected. Case 2 starts more or less where Case 1 finishes, but focuses on a single HISS pilot (haematology). This allows us to examine micro-implementation processes in much greater detail. Furthermore, rather than tell a standard all-embracing narrative, the case consists of three separate accounts of the implementation. These accounts correspond to those given by three of the major interest groups; the haematology ward, the haematology laboratory, and the implementation team. This mode of representation was selected in order to capture the different views, objectives and understandings of each group.