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This case is set in a home improvement retail organisation which has a highly competitive market. The company is a relatively successful but largely decentralised organisation. Management of human resource issues is handled on a national and regional basis but the implementaion tactics is left to the general managers of each state. The company suffers from high turnover of staff and high recruitment costs. The case provides a forum for students to suggest ways of improving human resource management including employee resourcing, employee development and employee relations. The key learning issues are; (1) design of recruitment, selection and induction processes; (2) how to manage staff, motivation and retention; (3) effects of personnel issues on customer service; (4) staff training and development plans; and (5) effects on employee relations if previously listed issues are ineffective.