Share a link:
https://casecent.re/p/22934
Write a review
|
No reviews for this item
This product has not been used yet
Abstract
The case deals with the operation of a bank in reorganising its personal financial service operation. It describes the position of an actual customer and what happened when the bank reorganised its mode of operation. It poses the question of a manager when asked to deal with an extremely irate customer in the light of the bank''s attempt at improved service quality.
About
Abstract
The case deals with the operation of a bank in reorganising its personal financial service operation. It describes the position of an actual customer and what happened when the bank reorganised its mode of operation. It poses the question of a manager when asked to deal with an extremely irate customer in the light of the bank''s attempt at improved service quality.