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This case study was designed to be used on the MIS module of a Business Studies degree or MBA. With both practical and theoretical strands, the case lends itself to a variety of teaching situations in the Management Information Systems and Information Management domain. KTA is a small ticket ordering agency with which most people will be able to identify. It is growing rapidly, and exhibits many classic problems symptomatic of growth. Its administration is based around very dated manual systems with the usual limitations: slow; sequential; error prone; unable to generate management information; and so on. The organisation is also vulnerable to competitive activity. The situation is ripe to improve the efficiency of the main operational system as well as managerial effectiveness through the implementation of IT-based (information technology) transaction processing systems and decision support systems. Some process re-engineering is also feasible as a strategic measure.