Product details

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Abstract

This case and companion (B) case (194-017-1) describe the Boeing Company''s attempts to nurture a TQM environment throughout the company. This case deals with the methodology of process and activity analysis. Case (B) deals with the usefulness of such analysis for improving productivity. They can be used independently or as a pair. Both cases can be used to discuss a variety of related issues including process-based management, activity based costing, performance targeting, continuous improvements, lateral organizations, incentives and managing change.
Location:
Industry:
Size:
100,000 employees, USD30 billion in sales
Other setting(s):
Late 1980s to early 1990s

About

Abstract

This case and companion (B) case (194-017-1) describe the Boeing Company''s attempts to nurture a TQM environment throughout the company. This case deals with the methodology of process and activity analysis. Case (B) deals with the usefulness of such analysis for improving productivity. They can be used independently or as a pair. Both cases can be used to discuss a variety of related issues including process-based management, activity based costing, performance targeting, continuous improvements, lateral organizations, incentives and managing change.

Settings

Location:
Industry:
Size:
100,000 employees, USD30 billion in sales
Other setting(s):
Late 1980s to early 1990s

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