Subject category:
Economics, Politics and Business Environment
Published in:
1994
Length: 27 pages
Data source: Field research
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Abstract
This case and companion (A) case (194-016-1) describe the Boeing Company''s attempts to nurture a TQM environment throughout the company. Case (A) deals with the methodology of what the firm calls process and activity analysis. This case deals with the usefulness of such analysis for improving productivity and raises questions about broader organizational implications. They can be used independently or as a pair. Both cases can be used to discuss a variety of related issues including process-based management, activity based costing, performance targeting, continuous improvement, lateral organizations, incentives and managing change.
Location:
Industry:
Size:
100,000 employees, USD30 billion in sales
Other setting(s):
Late 1980s to early 1990s
About
Abstract
This case and companion (A) case (194-016-1) describe the Boeing Company''s attempts to nurture a TQM environment throughout the company. Case (A) deals with the methodology of what the firm calls process and activity analysis. This case deals with the usefulness of such analysis for improving productivity and raises questions about broader organizational implications. They can be used independently or as a pair. Both cases can be used to discuss a variety of related issues including process-based management, activity based costing, performance targeting, continuous improvement, lateral organizations, incentives and managing change.
Settings
Location:
Industry:
Size:
100,000 employees, USD30 billion in sales
Other setting(s):
Late 1980s to early 1990s
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