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Abstract

M & M Supplies Ltd needs to improve quality control if it is to improve satisfaction among its customers and the local trading standards department. This case study explores statistical methods and organisational culture as complementary means of implementing new, improved quality strategies.
Location:
Other setting(s):
1982

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Abstract

M & M Supplies Ltd needs to improve quality control if it is to improve satisfaction among its customers and the local trading standards department. This case study explores statistical methods and organisational culture as complementary means of implementing new, improved quality strategies.

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Location:
Other setting(s):
1982

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