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Compact case
Case
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Reference no. 781-022-1
Subject category: Ethics and Social Responsibility
Authors: Ken E Roberts (Staffordshire University)
Published in: 1981
Length: 3 pages
Topics: Communications; Conflict; Human relations; Organisational structure and development; Personnel management; Re-organisation; Subordinate, superior relations
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Abstract

A customer, kept waiting for a meal, reveals interpersonal differences between the chef and a waitress and presents the Assistant Manager with a human relations problem.
Location:
UK
Industry:
Hotels and catering
Size:
90 seat restaurant
Other setting(s):
1980
Teaching note
-
Reference no. 781-022-8
Subject category: Ethics and Social Responsibility
Authors: Ken E Roberts (Staffordshire University)
Published in: 1981
Length: 1 pages
View full details

About

Abstract

A customer, kept waiting for a meal, reveals interpersonal differences between the chef and a waitress and presents the Assistant Manager with a human relations problem.

Settings

Location:
UK
Industry:
Hotels and catering
Size:
90 seat restaurant
Other setting(s):
1980

Related

Teaching note
-
Reference no. 781-022-8
Subject category: Ethics and Social Responsibility
Authors: Ken E Roberts (Staffordshire University)
Published in: 1981
Length: 1 pages
View full details