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Case
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Reference no. UVA-OM-0836
Published by: Darden Business Publishing
Published in: 1996

Abstract

Bill Kenerson, the owner-operator of a retail bow-tie business, faces two decisions. The first is whether to bring production of bow ties in-house. The second concerns his telephone-order-entry system. Students must calculate the capacity of the production facility and determine the appropriate staffing plan for telephone operators.
Location:
Industry:
Size:
USD0.75-1 million
Other setting(s):
1996

About

Abstract

Bill Kenerson, the owner-operator of a retail bow-tie business, faces two decisions. The first is whether to bring production of bow ties in-house. The second concerns his telephone-order-entry system. Students must calculate the capacity of the production facility and determine the appropriate staffing plan for telephone operators.

Settings

Location:
Industry:
Size:
USD0.75-1 million
Other setting(s):
1996

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