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Case
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Reference no. 680-005-1
Published in: 1980
Length: 7 pages
Data source: Field research
Topics: Quality control

Abstract

This case describes the quality control problems of a company engaged in the manufacture of high quality silver plated holloware. It focuses on the dilemma of a manager in the company who is given the responsibility of investigating a particularly serious quality problem with one range of products. This case is one of a series intended for use on undergraduate Business Studies or business- related degree programmes, as an introduction to Operations Management (680-004-1 to 680-014-1).
Location:
Size:
800 employees
Other setting(s):
1978

About

Abstract

This case describes the quality control problems of a company engaged in the manufacture of high quality silver plated holloware. It focuses on the dilemma of a manager in the company who is given the responsibility of investigating a particularly serious quality problem with one range of products. This case is one of a series intended for use on undergraduate Business Studies or business- related degree programmes, as an introduction to Operations Management (680-004-1 to 680-014-1).

Settings

Location:
Size:
800 employees
Other setting(s):
1978

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