Subject category:
Production and Operations Management
Published in:
1980
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Abstract
This case describes the quality control problems of a company engaged in the manufacture of high quality silver plated holloware. It focuses on the dilemma of a manager in the company who is given the responsibility of investigating a particularly serious quality problem with one range of products. This case is one of a series intended for use on undergraduate Business Studies or business- related degree programmes, as an introduction to Operations Management (680-004-1 to 680-014-1).
Subject category:
Production and Operations Management
Published in:
1980
Length: 5 pages
Data source: Field research
About
Abstract
This case describes the quality control problems of a company engaged in the manufacture of high quality silver plated holloware. It focuses on the dilemma of a manager in the company who is given the responsibility of investigating a particularly serious quality problem with one range of products. This case is one of a series intended for use on undergraduate Business Studies or business- related degree programmes, as an introduction to Operations Management (680-004-1 to 680-014-1).
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Subject category:
Production and Operations Management
Published in:
1980
Length: 5 pages
Data source: Field research