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Case
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Reference no. 679-002-1
Authors: Malcolm M Hill (Loughborough University)
Published in: 1979
Length: 34 pages
Data source: Field research

Abstract

The case is based on a series of studies in the planning, costing and pricing of after sales service carried out in a wellknown British company engaged in the design, development, manufacture, distribution and servicing of office machinery. The case is divided into five sequential sections, which demonstrate the manner in which a management problem is often tackled in practice.
Location:
Industry:
Size:
GBP14 million turnover
Other setting(s):
1974

About

Abstract

The case is based on a series of studies in the planning, costing and pricing of after sales service carried out in a wellknown British company engaged in the design, development, manufacture, distribution and servicing of office machinery. The case is divided into five sequential sections, which demonstrate the manner in which a management problem is often tackled in practice.

Settings

Location:
Industry:
Size:
GBP14 million turnover
Other setting(s):
1974

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