Product details

By continuing to use our site you consent to the use of cookies as described in our privacy policy unless you have disabled them.
You can change your cookie settings at any time but parts of our site will not function correctly without them.
Case
-
Reference no. UVA-OM-1104
Published by: Darden Business Publishing
Originally published in: 2004
Version: 12 February 2013
Revision date: 05-Sep-2013

Abstract

This disguised case, based on experiences at a major utility, offers insight into the implementation and evolution of a shared service organization. Initially developed for a custom executive education program, it examines an increasingly popular organizational model that balances the efficiency of centralized services with the accountability of decentralization. Although the case may not fit readily into a single academic discipline, it covers a current executive issue and thus fills a need in both MBA and executive education.

About

Abstract

This disguised case, based on experiences at a major utility, offers insight into the implementation and evolution of a shared service organization. Initially developed for a custom executive education program, it examines an increasingly popular organizational model that balances the efficiency of centralized services with the accountability of decentralization. Although the case may not fit readily into a single academic discipline, it covers a current executive issue and thus fills a need in both MBA and executive education.

Related