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Case
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Reference no. 474-037-1
Authors: W R McLennan (The University of Sheffield)
Published in: 1974
Length: 6 pages
Data source: Published sources

Abstract

The case concerns a canteen in the Liverpool Docks, staffed by fourteen women. The case outlines the task of the canteen, methods of work, organisation environment and organisation customer interactions. The bulk of the data and the major focus for the classroom is on small group behaviour: status, cohesion, norms, leadership, deviance and sanctions.
Location:
Industry:
Size:
Small
Other setting(s):
Late 1950s

About

Abstract

The case concerns a canteen in the Liverpool Docks, staffed by fourteen women. The case outlines the task of the canteen, methods of work, organisation environment and organisation customer interactions. The bulk of the data and the major focus for the classroom is on small group behaviour: status, cohesion, norms, leadership, deviance and sanctions.

Settings

Location:
Industry:
Size:
Small
Other setting(s):
Late 1950s

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