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Case
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Reference no. 673-100-1
Published by: Cranfield School of Management
Published in: 1973
Length: 30 pages
Data source: Field research

Abstract

The case describes the findings of a survey conducted to determine: (a) the attitude of patients to the 'service' given by an outpatients department; and (b) the efficiency in terms of time with which people were 'processed' through the outpatients systems.
Location:
Size:
700 beds, 64,500 operations per year
Other setting(s):
1972

About

Abstract

The case describes the findings of a survey conducted to determine: (a) the attitude of patients to the 'service' given by an outpatients department; and (b) the efficiency in terms of time with which people were 'processed' through the outpatients systems.

Settings

Location:
Size:
700 beds, 64,500 operations per year
Other setting(s):
1972

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