Subject category:
Production and Operations Management
Published by:
Cranfield School of Management
Length: 30 pages
Data source: Field research
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Abstract
The case describes the findings of a survey conducted to determine: (a) the attitude of patients to the 'service' given by an outpatients department; and (b) the efficiency in terms of time with which people were 'processed' through the outpatients systems.
Location:
Industry:
Size:
700 beds, 64,500 operations per year
Other setting(s):
1972
About
Abstract
The case describes the findings of a survey conducted to determine: (a) the attitude of patients to the 'service' given by an outpatients department; and (b) the efficiency in terms of time with which people were 'processed' through the outpatients systems.
Settings
Location:
Industry:
Size:
700 beds, 64,500 operations per year
Other setting(s):
1972