Subject category:
Production and Operations Management
Published by:
Cranfield School of Management
Length: 30 pages
Data source: Field research
Share a link:
https://casecent.re/p/24685
Write a review
|
No reviews for this item
This product has not been used yet
Abstract
The case describes the findings of a survey conducted to determine: (a) the attitude of patients to the ''service'' given by an outpatients department; and (b) the efficiency in terms of time with which people were ''processed'' through the outpatients systems. The case can be used to discuss: (a) the problem of objective setting in a non-profit making organisation; (b) the conflicts of interest between medical staff, hospital administrators and patients; (c) the effectiveness of survey techniques for establishing data on system performance; and (d) the broader scale issues of objective setting and managerial problems in a health service system.
Location:
Industry:
Size:
700 beds, 64,500 operations per year
Other setting(s):
1972
About
Abstract
The case describes the findings of a survey conducted to determine: (a) the attitude of patients to the ''service'' given by an outpatients department; and (b) the efficiency in terms of time with which people were ''processed'' through the outpatients systems. The case can be used to discuss: (a) the problem of objective setting in a non-profit making organisation; (b) the conflicts of interest between medical staff, hospital administrators and patients; (c) the effectiveness of survey techniques for establishing data on system performance; and (d) the broader scale issues of objective setting and managerial problems in a health service system.
Settings
Location:
Industry:
Size:
700 beds, 64,500 operations per year
Other setting(s):
1972