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Teaching note
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Reference no. 601-031-8
Subject category: Production and Operations Management
Authors: PY Gerbeau (London Business School (LBS)); M Pullman (London Business School (LBS)); Chris Voss (London Business School (LBS))
Published by: London Business School
Published in: 2001
Length: 13 pages
Notes: To maximise their effectiveness, colour items should be printed in colour.
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Teaching delivery modes

The author has indicated that this teaching note covers teaching strategies for the following delivery modes:
  • In-person
Case
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Reference no. 601-031-1
Subject category: Production and Operations Management
Authors: M Pullman (London Business School (LBS)); PY Gerbeau (London Business School (LBS)); Chris Voss (London Business School (LBS))
Published by: London Business School
Published in: 2001
Length: 20 pages
Data source: Field research
Topics: Service operations; Service management; Entertainment; Theme parks; Change management; Experience economy; Leisure industry; Crisis management
Notes: To maximise their effectiveness, colour items should be printed in colour.
View full details
Supporting video
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Reference no. 601-031-3
Subject category: Production and Operations Management
Authors: M Pullman (London Business School (LBS)); PY Gerbeau (London Business School (LBS)); Chris Voss (London Business School (LBS))
Published by: London Business School
Published in: 2001
Length: 62 minutes
Data source: Field research
Topics: Service operations; Service management; Entertainment; Theme parks; Change management; Experience economy; Leisure industry; Crisis management
Notes: File size 5.7GB. Click for more information.
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About

Teaching delivery modes

The author has indicated that this teaching note covers teaching strategies for the following delivery modes:
  • In-person

Related

Case
-
Reference no. 601-031-1
Subject category: Production and Operations Management
Authors: M Pullman (London Business School (LBS)); PY Gerbeau (London Business School (LBS)); Chris Voss (London Business School (LBS))
Published by: London Business School
Published in: 2001
Length: 20 pages
Data source: Field research
Topics: Service operations; Service management; Entertainment; Theme parks; Change management; Experience economy; Leisure industry; Crisis management
Notes: To maximise their effectiveness, colour items should be printed in colour.
View full details
Supporting video
-
Reference no. 601-031-3
Subject category: Production and Operations Management
Authors: M Pullman (London Business School (LBS)); PY Gerbeau (London Business School (LBS)); Chris Voss (London Business School (LBS))
Published by: London Business School
Published in: 2001
Length: 62 minutes
Data source: Field research
Topics: Service operations; Service management; Entertainment; Theme parks; Change management; Experience economy; Leisure industry; Crisis management
Notes: File size 5.7GB. Click for more information.
View full details